in business IT support
Remote support for businesses worldwide
IT that works or we pay you
We give companies the level of IT resilience and protection they need, so the business does not lose money because of IT failures.
Initial IT audit at no cost. Service starts only after a contract is signed.
Why companies trust us
Responsible for business IT since 2005
devices under control right now
target infrastructure availability
engineer response to a critical failure
When IT needs to become a process
Signs that IT is out of control
The business stops because of a failure
One hardware or network failure stops the office, and nobody knows when work will resume.
No confidence in protection
It is unclear how well the company is protected from leaks, data loss, or hacking until an incident happens.
IT requests go to the owner
The owner becomes the dispatcher instead of managing the business.
No monitoring
Failures are discovered only after employee complaints.
The contractor is unavailable
Solving an IT problem depends on one person and their workload.
Costs are unpredictable
Incidents keep requiring separate approvals and extra spending.
Solution
Continuous operation and protection instead of random requests
XS MSP covers each of these core risks: it keeps IT infrastructure working and protected, and moves support into a clear managed process.
The business does not stop
We control critical failure points and prevent issues in advance, while resolving incidents quickly so work does not stop.
Protection is under control
We monitor system and protection status, identify vulnerabilities and risks before they lead to a leak or breach.
One request channel
Employees know where to go with IT questions, and the owner stops being the dispatcher.
Monitoring instead of complaints
Infrastructure status is monitored in advance: deviations are recorded and moved into work before employees notice them.
Support does not depend on one person
IT tasks go through an agreed process and a team.
Predictable costs and reporting
A fixed contract price and a monthly report on requests, incidents, device status, and risks.
Who it fits
Is this IT support format right for you?
Fits
- Companies where IT downtime stops work
- Businesses that need infrastructure protection and resilience
- Russian-speaking companies without an IT department, from 5 devices
- Companies that need IT support as an ongoing process
- Companies that can work with a remote support model
Does not fit
- Companies where IT downtime is acceptable and support is needed only once
- Companies that need regular physical site visits
- Companies with outdated IT equipment
- Private clients
- Companies with fewer than 5 devices
Service scope
What is included in service
The company gets a clear set of IT services under contract, not one-off reactions.
Continuous infrastructure operation
We prevent failures in advance, control critical failure points and data safety, so the business does not stop because of IT.
Early problem detection
Deviations are recorded and moved into work before they turn into downtime.
Infrastructure protection control
We monitor system and protection status, identify vulnerabilities and risk signs before they lead to a leak or breach.
One channel and remote work
All IT requests go to an agreed channel. Typical incidents and tasks are resolved without site visits.
Work with contractors
Coordination with internet providers and IT service suppliers during incidents.
What the manager sees every month
A monthly report on risks, incidents, devices, and requests.
Limitations
What we do not do
These tasks are not included in remote IT support.
- Physical site visits
- Physical equipment repair
- Development, implementation, and modification of information systems
- Support for non-standard and outdated equipment
Price
Fixed price after the initial audit
After the audit, we define the required level of resilience and protection and fix the price in the contract.
Budget
from 60 €per month
Start
24 hoursafter audit and contract
Real scenarios
Typical tasks that leave manual mode
New employee
The workplace, access, and protection are prepared in advance, so the employee starts working on day one without downtime or security gaps.
Device failure
The problem is often visible in monitoring before a complaint. We restore work remotely and record the cause so the failure does not repeat.
Connection issue
We record the incident, manage it until recovery, and coordinate the provider, while repeated problems are fixed at the cause level, not symptom level.
Device fleet risk
The report highlights outdated software, protection vulnerabilities, and repeated failures in advance, so they can be removed before downtime or a leak.
Start of work
How to start
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1
Intro and short IT diagnostics
You complete short diagnostics in Telegram or fill out the form on the website. After that, we clarify the details and agree on the initial audit format.
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2
Initial audit
We run the initial IT audit online. At no cost. We record the current situation.
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3
Risk and task assessment
We define the level of resilience, operability, and protection the company needs.
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4
Price fixation
We prepare an offer and fix the service price in the contract.
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5
Process agreement
We agree on the request channel, work rules, and monthly reporting format.
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6
Service launch
We connect the company to support and move IT matters into a clear controlled process.
Intro
Start with an intro and short IT diagnostics
You can start with short diagnostics in Telegram or fill out the form on the website. After that, we clarify the details and agree on the initial audit format.